WELCOME:
Welcome to Funway Tours. Thank you for your interest in our tour. We encourage you to make your reservations at the earliest possible date. Why? Because only a limited number of people can be accommodated on our motorcoaches. In addition, hotel reservations must be made and tickets must be purchased months in advance.

HOW TO MAKE A RESERVATION:

By phone during office hours:
10:00 am until 4:30 pm Monday-Friday
Closed Saturday & Sunday

Local Number:
(865) 219-3553 in Knoxville, TN
(828) 394-9332 in Catawba Valley, NC

By website or E-Mail:
You may submit a reservation request by visiting our web site: www.gofunway.com or email: info@gofunway.com

REQUIRED DEPOSITS: (Per Person)

Deposits are due 7 days after making your phone reservation. Confirmations are mailed after your deposit is received.

DEPOSITS FOR MOTORCOACH TOURS:

Tours priced less than $150 pp full payment
Tours priced from $150. to $499 pp $150 deposit
Tours priced from $500. to $999 pp $250 deposit
Tours priced over $1000. to $2999 pp $350 deposit
Tours priced over $3000. & up pp $500 deposit

AIR INCLUSIVE AND AIR-MOTORCOACH TOURS:

Land $350 deposit
Air full payment

 
CRUISES:

Cruises priced $1000. and under $400. deposit
Cruises priced over $1000 - $500. to $800. deposit
Air Full Payment


INTERNATIONAL TOURS:

Land $500 deposit
Air Full Payment


FINAL PAYMENT ON MOTORCOACH TOURS:

Final payment is due no later than 45 days prior to departure. Mark this date on your calendar.

FINAL PAYMENT ON CRUISES:

Final payment is due 60 to 95 days prior to departure. Cancellation penalties are incurred on or after the final payment date. Call and request a cruise brochure containing refund and cancellation policies for your particular cruise line. (Each cruise line’s refund and cancellation policies vary.)

FINAL PAYMENT ON INTERNATIONAL TOURS:

Final payment for international tours is due 45 to 90 days prior to departure. Cancellation penalties apply on all international tours.

FINAL PAYMENT ON AIR INCLUSIVE TOURS:

Final payment for air inclusive tours is due 45 days prior to departure. Cancellation penalties are incurred 45 to 60 days prior to the tour departure.

 
PAYMENTS:

Funway Tours accepts payment on motor coach or air-inclusive tours, cruises, and international tours in the form of cash, personal check, or by credit card transaction.

Credit Cards:

For your convenience, we accept MasterCard, VISA, Discover and PayPal

REFUNDS:

Motor coach Tours: A full refund (less a $25.00 per person cancellation fee) will be given on most motor coach tours when cancellations are received prior to 45 days of the departure (refer to individual motor coach tour itineraries for any exceptions). Cancellations within 45 days of the departure date are non-refundable. We recommend you purchase cancellation & trip interruption insurance.

Air Inclusive Tours, Rail Tours, International Tours and Cruises: Cancellation of these tours will result in a fee. Cancellation fees are determined by our suppliers and are incurred 95 to 45 days prior to the tour departure. You will be charged according to their policy. We strongly recommend you purchase cancellation/ trip interruption insurance.

Regardless of the reason, last minute cancellations and transfers result in a costly process of letters, toll calls, record adjustments, refund checks, etc. plus loss of non-refundable tickets and accommodations. Refunds are not given on tours for attractions, meals, etc., for which individuals do not participate while on the tour.

NOTE: When a roommate(s) cancels prior to the cancellation penalty date, the remaining person(s) will be charged the applicable accommodation rate for the number of persons occupying the room.

TRANSPORTATION:

Round-trip transportation is provided via our spacious new or late-model wide-body XL motor coaches. All coaches are equipped with restroom, air-conditioning, adjustable seats, VCR or DVD & monitors, stereo and public address system, and tinted panoramic viewing windows. Motor coach transportation on Air Inclusive Tours & International Tours is usually furnished in a deluxe motor coach. At times a smaller vehicle (or vehicle without a restroom) may be used due to the size of our group.

ACCOMMODATIONS:

Your highly-rated accommodations are chosen on the basis of location, cleanliness, and dining facilities, as well as the warm hospitality of their management and staff. In peak season areas and National Parks, accommodations are sometimes rustic, but afford you the opportunity to view the primitive splendor of the parks and undeveloped areas. We think you'll be delighted with our selections. Room assignments are always made by the hotel / motel in an impartial manner.

SPECIAL REQUESTS:

Special requests such as for smoking/nonsmoking rooms, king-size beds, side-by-side rooms, or travel on the same motor coach with friends, need to be made when booking your tour or at least 45 days prior to departure. We try to honor all of these requests but in some motels and locations special requests cannot always be honored.

AIRFARE:

Air prices in our catalog are quoted from the following departure airports: Asheville, Atlanta, Charleston, Charlotte, Chattanooga, Columbia, Greenville/Spartanburg, Knoxville, Nashville, and Tri-Cities. Because of availability of seats, fuel surcharges and taxes, these rates are subject to change.

TRANSFERS:

Round-trip transportation from the destination airport to the hotel.

ROOM SHARING:

Persons traveling alone may request sharing a Double room. Making your reservations early will greatly aid us in finding a roommate. If we do not succeed, the single rate applies. Price per person will change when a roommate cancels and your accommodation type changes.

PLEASE NOTE: We must know in advance if you have a disability that prevents your independence. You must be accompanied by a travel companion that will assume full responsibility for your care and mobility.

ROOMING CLASSIFICATION:

Single One person /One bed
Double Two persons/Two beds
Triple Three persons/Two beds
Quad Four persons/Two beds


SIGHTSEEING/ATTRACTIONS:

All sightseeing tours, guides, and admissions are covered in the tour price as outlined in the itinerary.

Changes in Events or Attractions:

If a change is made in events or attractions as stated in the itinerary, a similar or better event or attraction will be substituted. Occasionally an attraction will be changed for the sole purpose of improving the tour.

LUGGAGE HANDLING:

Free luggage handling - 1 bag (48 lbs. Maximum) per person. (If luggage weight exceeds 48 lbs. you may be asked to remove items to make the weight acceptable.) You should be able to lift this piece of luggage if you expect others to do so. You may bring 1 small carry-on bag (20 lbs. maximum per person) which will be your personal responsibility. Maximum size: 10 inches deep, 18 inches high, and 30 inches long.

Customers are reminded that we will gladly allow storage of carry-on bags in the luggage bay nearest the coach entrance. However, these items can only be accessed by the driver upon arrival at the day’s final destination. Drivers will not be responsible for bringing these items to the rooms or for providing access to these bags until the end of the day.

GRATUITIES:

All necessary tips to bellmen, doormen, and dining room tips on meals in the itinerary are included.

MEALS:

Meals are covered if so stated in the itinerary. The following codes describe what meals can be expected:

B or CB - *Breakfast
BR – Brunch
L – Lunch
D - Dinner

*Breakfast may be a full or a continental breakfast. Due to circumstances beyond our control, it may be necessary to substitute meals on different days of the itinerary. Every effort will be made to provide the number and type of meals described.

WHAT'S NOT INCLUDED:

Gratuities to tour director and driver: Gratuities are appreciated but should be extended on an individual basis, not as a group. The amount per person is always at your discretion.

Suggested : $2.00 to $4.00 per person per day for Tour Director
$2.00 to $4.00 per person per day for Driver.

Gratuities for international tours and cruises: On all international tours & cruises you will be given guidelines for expected tipping.

Gratuities for step-on tour guides: Tips to step-on guides are at your own discretion.

Meal gratuities: Other than meals stated in the itinerary we suggest that you give the breakfast attendant a gratuity when a continental breakfast is served.

Personal expenses:

Valet
Room service
Telephone calls
All other items of a personal nature.
Any additional expenses incurred due to flight delay or cancellation, weather conditions, political closures, technical faults, etc.

NOTE: Many airlines now charge for your first checked piece of luggage. This fee and any excess baggage fees are not included in the ticket cost.


FUNWAY TOURS FAMILY PLAN:

Children under 4 years of age are not allowed on tours
Children 4-11 years of age and under pay 60% of the twin/double rate when staying in a room with 2 full paying (twin/double rate) passengers.
Children 4-11 years of age and under pay 85% of the twin/double rate when staying in a room with 1 full paying (twin/double rate) passenger.
Young adults ages 12-16 pay 75% of the twin/double rate when staying in a room with 2 full paying (twin/double rate) passengers.
Young adults ages 12-16 pay 95% of the twin/double rate when staying in a room with 1 full paying (twin/double rate) passengers.

GROUPS:

A special pick-up for a group depends upon the number of passengers, distance involved, and length of the tour. All special pickups must be approved by Funway Tours. Pick-ups may be made by Funway Tours van or mini-coach.

DEPARTURE POINTS:

Our departure locations are doing you and Funway Tours a service by allowing us to use their establishments for arrivals and departures. Not all of these locations allow parking. If you must leave a vehicle parked while on tour, kindly check with someone at that pick-up point. Neither these locations nor Funway Tours are responsible should damage occur to your vehicle.

Please be at your departure point and visible at least twenty (20) minutes prior to your scheduled departure time. At times, you may be transported from your departure point to your motor coach and group by way of another Funway Tours vehicle. On the return day of your tour, the Funway Tours vehicle in which you travel, and the point at which you transfer to that vehicle, are often determined by the number of tours returning on that day. Our goal is to provide you with the safest and most effective means of transfer to and from your departure/return point.

 
TRIP CANCELLATION & INTERRUPTION INSURANCE:

Cancellations & Trip Interruption Insurance is highly recommended for Air Inclusive Tours, Rail Tours, International Tours and Cruises. Cancellation of these tours result in costly penalties. An insurance policy will be sent to you once we receive the deposit for your tour. If you have pre-existing medical conditions you must purchase insurance within 7 days of your initial trip deposit to quality for this coverage. To enroll/purchase insurance you should call the insurance company direct, go online to the link on our website, or mail them your application with payment.

Because of cancellation penalties incurred, especially on cruises, air and international tours, we strongly recommend the purchase of Cancellation/Interruption Insurance. Funway Tours assists customers who wish to purchase travel protection by offering 2 different insurance protection plans to suit your needs, one for motor coach tours and the other is for Cruise, Air, and International Tours. Of course, you may choose to select other insurance sources. Any coverage purchased is an agreement between the customer and the insurance company. All conditions of coverage are dependent upon the policy you purchase and the restrictions and limitations imposed by that insurance company.

When you make a reservation for a MOTOR COACH TOUR, you will be offered the American Bus Association INSURE AMERICA insurance protection plan. When you choose to purchase this insurance, Funway Tours will provide you with the Description of Coverage, which outlines the coverage offered. For this motor coach tour coverage, the Pre-Existing Conditions Exclusion will be waived if your premium is received within 7 days of making your initial trip deposit and you are not disabled from travel at the time you pay the premium.

FUNWAY TOURS CRUISE PACKAGES INCLUDE:

1. All transportation, including airport transfers and round trip flights (when applicable) from Knoxville and Charlotte. (Flights from other cities may be available. Contact our office for details.
2. All meals and entertainment on board the ship.
3. Funway Tours Travel Bag.
4. Portage of one (1) piece of luggage per person.
5. Funway Tours Tour Director for the Duration of the cruise/tour package.

*Optional tours and excursions are available on board the ship at additional cost.
*Tips and gratuities to waiters and cabin stewards are not included, but are expected.

CRUISE PAYMENT POLICIES:

Because of the strict deposit, final payment and cancellation structure of all Cruise Lines, Funway Tours deposit, final payment and cancellation policies for cruises will be as follows:

Deposits range from $400 to $600 per person. Reservationists can advise you based on the specific cruise you choose.

Final Payment: Final Payments are due 45 to 95 days prior to the departure date, depending on the specific cruise you choose.

Refunds: Refunds are based on the policy of each Cruise Line. You are encouraged to purchase cancellation insurance, as each cruise line has cancellation penalties.

Please ask our office for a brochure with the refund/cancellation policy for your particular cruise, as each Cruise Line is different.

PASSPORT & PROOF OF CITIZENSHIP INFORMATION:

Photo ID (such as a driver’s license) is a necessity on any trip. A government issued photo ID is required when you check in at the airport for all flights, foreign or domestic.

Passports are the type of travel identification recommended to US citizens by the US Department of State. A valid passport is required for all travel outside the USA. Certain international tours require a visa. You will be advised at time of making your reservation which documents will be required for your trip.

When planning international travel, be sure your passport will be valid for at least six months after the return date of the tour.

Australia & Canada: Please be aware if you have been convicted of a criminal act you may not be allowed into Australia and Canada. Foreign visitors to the United States, entering Canada, must have a Canadian visa.

You may obtain the passport forms through the Clerk of Court, the Post Office, or go online at www.travel.state.gov. Details on applying for a passport are available at the U.S. Department of State website.

Vaccinations & Health Information for your trip can be found at the Traveler's Health page on the Centers for Disease Control & Prevention website.

TRAVEL TICKETS & DOCUMENTS:

Seven to ten days before your tour departure you will receive your final tour information, including your specific departure point and time, rooming list, baggage tag, hotel/motel list with phone numbers, changes in itinerary, and insurance application. Call our office immediately if your pick-up point is incorrect or another pick-up point is more convenient. Travel documents may be in hard copy paper form or electronically transmitted via email.

INSURANCE:

All passengers are insured only while on the motor coach. Funway Tours is not responsible for lost, stolen, or damaged articles or luggage. We strongly recommend adequate cancellation, baggage, accident and sickness insurance. Medicare & Medicaid do not pay outside the United States.

WHILE ON OUR MOTORCOACH:

Seat Rotation:
Seats are not pre-assigned, but are rotated on a regular basis, using different methods as determined by your Tour Director. This method affords equal opportunity for each traveler to view scenery from different areas of the motor coach during the course of the trip. The seat directly behind the Driver is reserved for the Tour Director.

Smoking:
Smoking is not permitted on the motor coach, but we do have frequent rest stops.

Coach Courtesies:

1. Persons paying single price will share a seat with another passenger when the motor coach is filled. We request that you cooperate in the seat rotation plan as set forth by your Tour Director.
2. Under no circumstances can seats be reserved on the coach for any tour.
3. Punctuality is extremely important when traveling with a group.
4. Each person must be seated before the coach can proceed. We request that you always remain seated during city driving for your personal safety.
5. The majority of our motor coaches are equipped with toilets. These are typically for emergency use, as we make frequent stops allowing you the opportunity to use public restrooms and/or stretch your legs.
6. The use of cell phones, voice or text, are PROHIBITED while inside the motor coach. Please limit cell phone use to breaks & stops only.
7. Noise levels on all coaches will be strictly monitored. Please keep conversations to a reasonable level. NEVER hold a conversation while the Tour Director is making announcements or giving instructions.
8. For your safety and the safety of your fellow passengers, please do not access carry-on bags stored in the overhead compartments while the motor coach is in motion.
9. Exercise extreme caution when removing carry-on bags from the overhead bins as some articles may have shifted during transportation.

TOUR TEAM:

An important factor in the success of any escorted tour is the Tour Team---Director and Driver. Your Funway Tours Team is experienced and personable. Our trademark is personal, impartial service to each tour member.

Tour Director: Tour Directors are members of our staff and have been trained according to the highest Funway Tours standards. Whichever tour you select, you can be assured of traveling with a knowledgeable and courteous escort---one who will help you to enjoy the most interesting things in the areas through which we travel. Your escort will see to your comfort while on the motor coach, as well as handle all the details of the tour from beginning to end so that you may relax and enjoy a truly carefree vacation. Special requests should be brought to the attention of the Tour Director on the first day of the tour.

Tour Driver: Funway Tours drivers are hand-picked professionals selected for their reliability, safety record, congeniality, and genuine concern for our passengers' welfare. The cooperation between the Tour Director and the Driver assures you of a restful, relaxing travel experience. Their concern is for your pleasure and comfort, so you will return from your vacation with many golden memories. Your Tour Director and Driver will help you turn the "miles into smiles".

NOTICE:

Funway Tours operates under state and federal DOT Regulations. Funway Tours acts only as agent for tour members in arranging tour accommodations, transportation, sightseeing, admissions and restaurants. Funway Tours is not responsible for any loss or damages of personal property, or for injuries, expenses, or damages incurred or claimed by any tour member. Funway Tours and/or their leaders, in anticipating bookings for any tour, clearly stipulate that they are not liable for the faults or defaults of all companies and persons that may be used in carrying out the tour services; also for accidents, baggage losses, strikes, political unrest, riots and acts of God and war. In the event that it becomes necessary or advisable ever to alter the itinerary or arrangements, such alterations may be made without penalty to the operator. Additional expenses, if any, shall be borne by the passengers. Funway Tours reserves the right to cancel any tour for conditions beyond our control, including insufficient participation. In the event of a tour cancellation, Funway Tours will make every effort to refund all deposits in full. Funway Tours reserves the right to terminate the participation of any person whom Funway Tours management considers to be objectionable and who disrupts in any way the relaxed atmosphere of our tours. Our objectives are to ensure the compatibility and congeniality of all passengers and the smooth and efficient operation of the tour.